Bonduo Privacy Policy

Purpose of This Privacy Policy

Symbiosis E-com OÜ (“Bonduo”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Bonduo app or visit our website. It also outlines your privacy rights and how the law protects you.

Important Information

This Privacy Policy describes how Bonduo processes your personal data when you:

• create an account
  
  
• use our dating app
  
  
• use any features within the app
  
  
• contact support
  
  
• visit our website
  
  

Bonduo is intended for adults seeking dating or relationship connections.
We do not knowingly collect data from individuals under 18.

Contact Details

If you have questions about this Privacy Policy or how we handle your data, you can contact us:

Legal Entity: Symbiosis E-com OÜ
Registration Number: 16353835
VAT: EE102464162
Address: Sauna tn 4 - 6 Muraste küla Harku vald, 76905 Harju maakond, Estonia
Email: hello@bonduo.app

You also have the right to lodge a complaint with your local data protection authority. However, we ask that you contact us first so we can address your concerns promptly.

Information We Collect

1. Information You Provide to Us Directly

When you create a Bonduo account, we collect:

• Name
  
  
• Email address
  
  
• Password
  
  
• Profile information (photos, prompts, lifestyle details, preferences, interests)
  
  
• Verification photos for safety and identity confirmation
  
  
• Dating preferences and settings
  
  
• Any messages or interactions within the app
  
  
• Support requests, feedback, surveys, and reviews
  
  

2. Technical Information We Automatically Collect

When using Bonduo, we may collect:

• IP address
  
  
• Device identifiers
  
  
• Operating system & browser type
  
  
• App version
  
  
• Usage statistics
  
  
• Log data (actions taken inside the app)
  
  
• Interaction data (likes, matches, messages)
  
  

We use third-party analytics and anti-fraud tools to improve performance, trust, and safety.

3. Additional Information You May Provide

This may include:

• Responses to surveys
  
  
• Reports submitted to Trust & Safety
  
  
• Preferences related to privacy, notifications, or security
  
  

How We Use Your Information

We use your data to:

• create and manage your Bonduo account
  
  
• verify your identity and reduce fake/bot accounts
  
  
• show you compatible matches
  
  
• improve profile recommendations
  
  
• enable messaging and communication
  
  
• ensure trust, safety, and community well-being
  
  
• monitor and improve app performance
  
  
• analyze behavior patterns (e.g., messaging, matching)
  
  
• prevent fraud, abuse, harassment, or violations
  
  
• provide customer support
  
  
• comply with legal obligations
  
  

Legal Bases for Processing (GDPR)

We rely on the following legal bases:

• Contract: to provide the app and its features
  
  
• Legitimate interests: improving safety, preventing abuse, analyzing usage
  
  
• Legal obligation: storing data required by law
  
  
• Consent: marketing preferences, cookies, optional data fields
  
  

Marketing Communications

We may send emails regarding:

• new features
  
  
• subscription updates
  
  
• product announcements
  
  

You can opt out anytime

Use the “unsubscribe” link or email hello@bonduo.app.

We never sell your data to third-party marketers.

Cookies & Tracking

Our website may use cookies for:

• functionality
  
  
• analytics
  
  
• security
  
  
• improving user experience
  
  

You may disable cookies via your browser settings; some features may not function properly without them.

Change of Purpose

We will only use your data for the purposes we collected it for.
If we need to use it for a new purpose, we will notify you and explain the lawful basis.

Sharing Your Information

We do not sell or rent your personal information.

We may share data with:

• service providers (hosting, analytics, payment processing)
  
  
• identity verification partners
  
  
• trust and safety vendors (fraud detection tools)
  
  
• legal authorities when required
  
  

All partners operate under strict confidentiality and data protection agreements.

Data Storage & Security

We use industry-standard security measures to protect your data.
No storage method is 100% secure, but we take reasonable steps to safeguard your information.

You are responsible for keeping your login credentials private.

Data Retention

We keep your data only as long as necessary for:

• your active account
  
  
• legal obligations
  
  
• legitimate business purposes
  
  

You may request deletion at any time by contacting hello@bonduo.app.

Children’s Privacy

Bonduo does not allow individuals under 18 to use the service.
If we discover a user under 18, we will delete the account and associated data.

External Links

Our website may link to third-party websites.
This Privacy Policy does not apply to external services; their policies apply.

Your Data Protection Rights (EU / UK Residents)

You may have the right to:

• Access your personal data
  
  
• Request correction or updates
  
  
• Request deletion
  
  
• Object to processing
  
  
• Restrict processing
  
  
• Request data portability
  
  
• Withdraw consent at any time
  
  

To exercise any of these rights, email:
📧 hello@bonduo.app

Changes to This Policy

Symbiosis E-com OÜ may update this Privacy Policy from time to time.
Changes will be posted on this page, and when appropriate, we may notify you via email or in-app message.

Continued use of Bonduo means you accept the updated policy.